Support
FAQ's
We’re here to help. Get some quick answers to your questions by browsing the topics below.
We have tried to cover the most common questions below, but if you can’t find an answer to your question just contact us!
Can I change my package at any time?
Yes, you can upgrade your website package at any time. You can also add other packages e.g. Blog package or E-commerce package to your current package.
If you’d like to upgrade your current package, please contact us.
I already own a domain name, can I use it with my new website?
How are Small Business Websites different?
How does it all work?
Can you walk me through the design/development process from start to finish?
What if I don’t have a logo to send you?
How quickly can you build my website?
How quickly do you upload content?
Can I upload my own content and media?
What if I don’t have images to supply you with?
Why are your prices so affordable compared to other agencies?
Do you charge VAT?
What are the costs for hosting and support after the first year?
What’s included in the “maintenance” fee?
What do you charge for additional development?
What notice do I need to give to cancel my website and hosting?
What platform are your websites built on?
What is a content management system?
Who hosts my website?
How do I know that my website is safe and secure?
Will my website work across all browsers?
Will my website work on a mobile phone or tablet computer?
Can you set up Google Analytics tracking for me?
Will my website have a Google friendly site map?
Is there a limit as to how big my site can grow and how many pages you can host for me?
Your Happiness Guaranteed!
OUR PROMISE & Your 100% Satisfaction Guarantee: If you’re not absolutely delighted with our work… i.e. If we fail to deliver what we promise you, on time, on budget, then you don’t owe us anything! Simple! What could be fairer than that?
UNBEATABLE Price & Service Match Guarantee: We aim to beat every fair and reasonable quote, a like-for-like price and service quality from any similar UK based service provider. Rest assured that you are getting the VERY BEST value for money with our ~most popular~ featured website packages.
We live by our reputation and that is why the vast majority of our work is through word-of-mouth referrals and personal recommendations only.